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Return Policy

Returns, Exchanges, and Quality Guarantee

Retail Partner Purchases

All products purchased from a Retail Partner must be returned directly to that retailer in accordance with their specific return policy.

Damaged, Defective, or Incorrect Items

Quality control is our priority. If your order arrives damaged or incorrect:

  • 72-Hour Window: You must contact CoyoteVest within 72 hours of receipt.

  • Documentation: Customers must provide photos/documentation for both Domestic and International orders.

  • Resolution: Once the defect is verified (and the product is confirmed unused), we will provide a return label and exchange the item at no additional cost.

  • Note on Misuse: We cannot accept items damaged through improper use or "surprise attacks." Our products are for intervention; they are not indestructible.

The Return & Exchange Policy

Items may be returned or exchanged within 30 days of the shipping date, provided they are in new, original condition.

Condition Requirements

  • Cleanliness: Items must be free of dirt and pet hair. Use a lint brush or tape before returning.

  • Cleaning Fee: A minimum $5 fee applies if the vest requires hair removal.

  • No Modifications: Products with cut waist straps or permanent modifications are ineligible for return.

  • Packaging: All items must be returned in the original box to avoid damage.

Refund & Shipping Fees

Scenario Policy Detail
With $1.98 re:do Protection Return/Exchange shipping label is FREE through our portal.
Without re:do Protection Customer is responsible for return shipping costs.
Cash Refunds Original shipping charges are non-refundable. If the order had "Free Shipping," the actual shipping cost will be deducted from your refund.
Installment Payments Shop Pay/AfterPay orders incur a 6% processing fee.
Damaged Returns We reserve the right to reduce refunds by up to 100% for items returned dirty, hairy, or poorly packed.

How to Process a Return/Exchange

All requests are handled via our Redo Account Center.

  1. Log In: Use your original order email or order number.

  2. Select Items: Choose the items and the reason for the return.

  3. Approval: Once submitted, you will receive an approval or denial notification.

  4. Exchanges: Our system currently only allows even exchanges (same product, different size/color). To switch to a different product, please return for Store Credit and place a new order.

Click here to get started: Redo Link

Refund Timelines

  • Store Credit/Gift Cards: Processed immediately after the item is received and inspected.

  • Cash Refunds: Can take up to 10 business days to process.

Shipping Security & USPS Policy

  • Counterfeit Labels: Per USPS policy (11/2023), packages with invalid or previously refunded labels will be confiscated and discarded.

  • Validity: All labels must be used within 30 days of purchase.

  • Self-Shipping: If using your own carrier, you must use tracking and insurance.

    Ship to:

    CoyoteVest Returns Dept.

    9985 Businesspark Avenue, Suite B

    San Diego, CA 92131

  • Click Here to Return or Exchange an Item (re:do) 


Cancellation Policy

If you need to cancel your order, please contact us as soon as possible. While we will make every reasonable effort to accommodate formal cancellation requests from the original purchaser, order cancellation is not guaranteed once an order has been placed.

How to Request a Cancellation

To successfully cancel your order, you must contact us before fulfillment (before your order is packed and shipped):

  • Email us: Send your request to support@coyotevest.com.

  • Call us: Speak with a representative directly at 858-935-9069.

Tracking Your Order Status

You will receive automated email updates as your order moves through our system. These notifications will let you know if your package is already on its way, at which point it can no longer be canceled.

European Union (EU) Customers

If you are a customer located in the European Union, you have specific statutory cancellation rights. Please see our dedicated EU Right of Withdrawal Policy page for full details and instructions on how to submit a request.